Terms and Conditions

1. General points and validity of the GTC

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) govern the comprehensive terms and conditions and services between the online shop www.euphorium.ch (hereinafter referred to as “online shop”) and its customers.

1.2 Deviations from these Terms and Conditions are only effective if confirmed in writing.

2. Offer

2.1 The goods will only be delivered in the designs, packaging units or minimum quantities specified in the online shop. We reserve the right to make technical changes in the sense of technical progress as well as changes in shape, color (may vary) and weight. The prices indicated in the online shop and in the current advertising refer to the respective publication date of the advertising. Prices after this date are subject to change until the conclusion of the contract.

2.2 Product images used in the online shop are for illustration purposes only and are not binding.

3. Prices

3.1 All prices quoted are net, shown in Swiss Francs (CHF), include value added tax (VAT) and are subject to change.

3.2 Technical errors as well as changes, errors, obvious mistakes and printing errors are reserved.

3.3 Price changes can be made at any time and without prior notice. The prices stated in the online shop at the time of order placement apply.

4. Shipping costs

4.1 Our shipping costs are a flat rate within Switzerland and the Principality of Liechtenstein, which will be displayed before you order.

4.2 Delivery to other countries is not possible.

5. Payment

5.1 Delivery shall only be made against advance payment.

5.2 In the absence of special agreements, a payment period of 5 days after placing the order applies.

6. Default of payment

6.1 If the customer does not comply with his debt settlement after the set grace period, the online shop can claim damages and proceed according to the provisions of the Swiss Code of Obligations (OR).

7. Delivery

7.1 Standard shipping is generally 2-15 working days.

7.2 The delivery is carried out exclusively by shipping. A collection is not possible for logistical reasons.

7.3 The stated delivery times are only to be understood as guidelines. They are not binding. If a delivery deadline cannot be met, the customer can withdraw from the order after the expiration of a grace period of at least 30 working days to be announced by him in writing. The customer cannot assert any further claims.

7.4 Confirmed orders can be cancelled by the online shop due to external circumstances beyond our control without incurring any costs.

7.5 The transport risk is transferred to the buyer as soon as the shipment has been handed over to the transport company. However, the shipment is insured to a limited extent. Damage to the delivered goods must be reported to the transport company as soon as possible, but at the latest within 4 calendar days after delivery. In case of complaints, all parts of the original packaging must be kept. These may only be disposed of with the written consent of the transport company or the online shop.

7.6 The delivery is always made to the curb. No floor deliveries are offered.

7.7 We deliver all products within Switzerland and the Principality of Liechtenstein. A delivery abroad is unfortunately not possible.

8. Warranty

8.1 Unless expressly agreed otherwise in writing, the warranty period shall be 24 months in accordance with the following provisions.

8.2 The warranty period shall begin on the date of delivery. Should the defect be due to improper use, storage or handling, the warranty shall be void. Insignificant deviations from warranted characteristics of the goods do not trigger warranty rights.

8.3 Warranty claims against the online shop are only available to the direct buyer and cannot be assigned to third parties.

8.4 The buyer has the exclusive right to repair or exchange (replacement). Change and reduction are excluded. The decision to repair or exchange an item lies with the online shop.

8.5 Excluded from the warranty are wear and tear parts such as batteries, rechargeable batteries, adapters and accumulators.

9. Exchange and return

9.1 We offer a right of return within 14 calendar days. The articles can be returned within 14 calendar days after receipt of the delivery at your own expense and the money will be refunded to you in the form of a goods voucher for our online shop. However, the return must be arranged with us in advance and the return requires the written consent of the online shop.

9.2 The products, together with all accessories, must be complete, undamaged, unused and in perfect condition. The products must be properly packed and returned in their original packaging. Damaged products cannot be returned or will be fully invoiced to the customer, respectively.

10. Limitation and exclusion of liability

10.1 In accordance with these GTC and the remaining provisions of the agreement, the online shop undertakes to provide its services to the Customer with due care.

10.2 Claims for damages arising from impossibility of performance, from breach of contract, from negligence when concluding the contract and from tort, are excluded both against us and against our vicarious agents and assistants, except in the case of intentional or grossly negligent conduct.

10.3 The liability for indirect damages and consequential damages resulting from the use of the goods, incorrect performance or loss of service is excluded.

11. Data protection

11.1 The privacy statement is an integral part of these GTC. By accepting these GTC, customers also agree to the privacy statement.

11.2 The online shop is entitled to process the data about the buyer received in relation to the business relationship or in connection with it, regardless of whether this data comes from the buyer himself or from third parties, in accordance with the Federal Data Protection Act.

11.3 Personal customer data will be treated confidentially and will not be disclosed to third parties.

12. Changes of the general terms and conditions

12.1 We reserve the right to change the terms and conditions at any time. In each case the GTC apply as published in the online shop. For purchase orders that were placed before the amended GTCs came into force, the previous GTCs will continue to apply after the amended GTCs come into force.

13. Applicable law and place of jurisdiction

13.1 The legal relationship is governed exclusively by Swiss law. The place of jurisdiction for all disputes with the online shop is – subject to mandatory deviations – the canton of Zug.

October 2020